Microsoft Dynamics CRM 4.0 is a powerful, familiar sales, service and marketing solution, that can be rapidly deployed and enhanced to fit your business. MS CRM works within Outlook & Internet Explorer and can be deployed ‘on-demand’ allowing you secure and easy access from anywhere via the Internet.

A CRM solution and methodology is about putting your customers at the centre of your business and making sure your team have the right information to make the right decisions to influence business growth and profitability.

On demand, Software as a Service (SaaS), hosted and in the cloud are just a few terms you may have heard to describe businesses’ increasing tendency to outsource software to another supplier.

This simply means that instead of your business having to purchase expensive servers and software licences and employ someone to administer, maintain, support and back up your data – someone else will do it for you. That someone is MyCRM.

hostedLive is a full, working version of Microsoft Dynamics CRM. It has every single feature you would have if you bought the product and installed it on a server at your premises; campaign management, sales force automation, powerful business analysis – it is all there. The beauty of it is that you can get all this simply via an Internet connection! hostedLive is stored, backed up and securely maintained by MyCRM. All you need to do is use it.

We will work with you to carry out any customisations and integration with any of your existing products and we will migrate any existing data for you.

• Easy and fast access to your data from anywhere in the world at any time via the Internet.
• Cost effective solution of an on premise alternative from #35 per month.
• Regular monthly fee regulated by the number of users – no server or heavy licence costs.
• Full integration and configuration by MyCRM.
• Mobile device capabilities.
• No in-house maintenance.
• All features of Microsoft Dynamics CRM included.
• Full support available to meet your needs.
• Secure data storage.
• Secure user access through authentication.
• Free product updates and version control.
• Easy and quick product enhancements and updates.
• Multi-currency capabilities.
• Guaranteed uptime of your CRM solution

Call or email us today for a free trial.

CRM has been a buzz word in the last decade but what is it and why is it relevant to your business?

Simply put, CRM is the way your business interacts with and manages your customers. It can include the way your marketing team market to them, your sales team sell to them, your contracts team process applications for them, deal with third parties on their behalf, support, train and inform them, how your business deals with complaints, how accounts team deal with payments from them and anything else a customer could possibly require from you as a business owner.

We always say that CRM is about people not technology, and about making sure that the right processes lead to the right decisions. Software solutions on their own cannot actually manage your customers for you, it is you and your employees and colleagues who do that, but what CRM can do, is enable you to do that better, more effectively and efficiently.

Microsoft Dynamics CRM offers a number of key benefits including:

• Customer Contact management
• Sales Force Automation
• Marketing and Campaign Tracking
• Support and service desk capability
• Business Intelligence and Reporting
• Extendable and Custom Interface
• Flexible Workflow and process automation

MyCRM is a service organisation and everyone in the team respects and relates to all our customers small or large. We are passionate about what we do and we want to ensure we deliver the very best service possible; which is why we use Microsoft Dynamics CRM!